Refund Policy
14-day money-back guarantee
If MathSkills4Kids is not right for your family or your class, you can ask for a full refund of any payment within 14 days of the day it was taken, without giving a reason. This applies to every payment: a first purchase, a one-time renewal, an automatic renewal and a seat pack.
How to ask for a refund
- Email admin@mathskills4kids.com from the email address of your MathSkills4Kids account.
- Include the payment reference shown in Billing or Subscription in your dashboard (or the PayPal receipt you received).
We answer within 2 business days.
What happens next
- We refund the full amount through PayPal, to the card or PayPal account you paid with. PayPal usually shows it within a few days; your bank may take up to 10 business days.
- Premium access paid by that payment ends when the refund is made. Seats from a refunded seat pack are removed.
- If the refunded plan renews automatically, its automatic renewal is cancelled too, so you will not be charged again.
- Your account, your children's profiles and their progress are kept: you simply return to free access.
After 14 days
After 14 days we do not give partial refunds for unused days. You can still cancel automatic renewal at any time (see how to cancel): you will not be charged again and you keep access until the end of the period already paid. We always refund, whatever the date:
- a payment taken twice by mistake, or a payment taken after you cancelled;
- a period you could not use because of a problem on our side that we could not fix;
- any other case where the law where you live gives you a right to a refund.
Before opening a dispute
Please contact us first: a refund from us is faster than a PayPal dispute or a card chargeback, and it lets us keep your account in good standing.
More details on prices, renewal and cancellation are in our Terms of Sale.
